Several years ago, I had a lengthy delay at Pittsburgh airport __1__ I headed for the shoe shine stand where two young __2__ worked.One was a pleasant young man, the other was __3__.I wanted the __4__ one to shine my shoes.However, when my __5__ came I got the quiet one.
I said, “Good morning! How are you？” The man said __6__ and I thought to myself, “That’s no __7__ to build a business！” As I sat down he __8__ rolled up my pant leg and as he used the soap to __9__ my shoes he was careful to get none on my __10__.He wiped the shoes with extreme care and as he __11__ the polish, he made certain that every inch of leather was thoroughly __12__.He brushed the shoes __13__， then took his shine cloth and really put some energy into the __14__.As he was shining my shoes, I looked carefully at the man __15__.He obviously suffered from some degree of mental retardation (迟钝)．When he __16__ the job successfully, I don’t need to tell you that the man got a __17__ tip from me.
Two major observations.His parents must be great people to have __18__ this young man the __19__ of hard work.The second: Regardless of your ability, if you __20__ it and use it to the fullest, you can become really good at what you do.Major point: Be careful how you judge people on that first impression.Give them a chance.
