A taxi driver taught me a lesson in customer satisfaction and expectations.Inspiring speakers __1__ thousands of dollars to give this kind of training to corporate directors and staff.It cost me only a $12 __2__ ride.
I had __3__ into Dallas just for the purpose of calling on a client.Time was precious and my __4__ included a quick roundtrip from and back to the airport.A __5__ taxi pulled up.The driver rushed to __6__ the passenger door for me and made sure I was __7__ seated before he closed the door.As he got in the driver’s seat, he __8__ that the neatly folded Wall Street Journal next to me was for my use.He then showed me several __9__ and asked me what type of music I would enjoy.
I could not believe the __10__ I was receiving！I took the opportunity to say，“__11__ you take great pride in your work.You must have a __12__ to share.”
“You bet，” he __13__，“I used to be in Corporate America.But I was tired of thinking my best would never be good enough.I __14__ to find my right position in life，where I could feel __15__ of being the best.I love driving cars, and feeling like I have done a full day’s work and done it __16__.So I chose to become a __17__.One thing I know for sure，to be good in my business I just have to meet the expectations of my passengers.__18__， to be great in my business, I have to go __19__ the customer’s expectations！”
The taxi driver taught me a great life __20__： Go an extra mile when providing any service to others.
