A
I never thought I would have a life-changing experience at Wal-Mart.
Although my thoughts were only on speed,the checkout line I was standing in wasn’t moving as quickly as I wanted,and I glanced toward the cashier.
There stood a man in his seventies,wearing glasses and a nice smile.I thought,well,he’s an old guy!
For the next few minutes I watched him.He greeted every customer before scanning the items.Sure,his words were the usual,“How’s it going?” But he did something different—he actually listened to people.Then he would respond to what they had said and engage them in brief conversation.
I thought it was odd.I has grown accustomed to people asking me how I was doing simply out of robotic conversational habit.After a while,you don’t give any thought to the question and just mumble something back.I could say,“I just found out I have six months to live,” and someone would reply,“Have a great day!”
But that wasn’t the end.
He gave them the change,walked around the counter,and extended his right hand in an act of friendship.He looked the customers in the eyes.“I sure want to thank you for shopping here today,” he told them.“You have a great day.Bye-bye.”
The looks on the faces of the customers were priceless.There were smiles and some sheepish grins.All had been touched by his simple gesture—and in a place they never expected.They would gather their things and walk out,smiling.
Of course,he did the same to me and I got to know his name—Marty.
Who was that guy?It was as if Sam Walton had come back from the dead and invaded this old guy’s body.
I had never walked away from that shop feeling like that.
21According to the writer,when common people ask you “How’s it going?” .
A.they don’t really care what you may answer
B.they are just practicing their conversation ability
C.they are inquiring about your private information
D.they don’t expect to hear any negative answers
答案:A
解析:细节理解题。由第五段中的“IhasgrownaccustomedtopeopleaskingmehowIwasdoingsimplyoutofroboticconversationalhabit.Afterawhile,youdon’tgiveanythoughttothequestionandjustmumblesomethingback.(我习惯于人们处于机械的谈话习惯问我过得怎么样。过一会,你根本就不考虑,仅仅是含糊地回应一下。)”这一信息可知答案。
22What was most customers’ reaction on Marty’s behaviours?
A.They thought it priceless.
B.They were in some way moved.
C.They thought it awful and odd.
D.They felt somewhat offended.
答案:B
解析:细节理解题。由倒数第四段中的“Allhadbeentouchedbyhissimplegesture—andinaplacetheyneverexpected.”可知所有人都被他简单的动作感动了。
23What can we infer about Sam Walton?
A.He might be Marty’s father or grandfather.
B.He might be friendly and devoted to Wal-Mart.
C.He might have died while working in the market.
D.He might have come back from the dead once before.
答案:B
解析:推理判断题。从他对顾客的热情可以看出,他是一个友好的人,忠诚于自己的岗位。
24What does the writer intend to express through the text?
A.Our everyday life is always full of surprises.
B.Most customers enjoy being treated this way.
C.Being different is a good way of doing business.
D.A little positive action can make a big difference.
答案:D
解析:推理判断题。文章开头作者提到了“IneverthoughtIwouldhavealife-changingexperienceatWal-Mart.”作者在沃尔玛有改变一生的经历。而下文提到“Allhadbeentouchedbyhissimplegesture”所有人都被他简单的动作感动了。
