I went back to the nurses station and mentioned we had a homeless__11__in the waiting room. The nurses，complaining of__12__on Christmas，turned to sympathy for a family just trying to get__13__on Christmas. The team went into action，much as we do when there’s a__14__emergency.But this was a Christmas emergency.
We were all__15__a free meal on Christmas Day，so we took back that meal and prepared a big dinner for our__16__.We needed presents.We__17__from different departments candies，fruits and other things__18__that could be presents. As seriously as we met the__19__needs of the patients，our team worked to meet the needs of a family who just wanted to be warm on Christmas.
Later，as the family walked to the door to__20__，the fouryearold boy came running back，gave me a hug and whispered，“Thanks for being our angels today.”
【语篇解读】 本文是一篇记叙文。圣诞夜，当我们这些护士为还要继续工作而抱怨时，一家五口来急诊。当我们了解情况后，纷纷伸出援助之手，让无家可归的一家人度过了一个温暖的圣诞节。
1.A.customers B．patients
C．workers D．tourists
解析 customer意为“顾客”；patient意为“病人”；worker意为“工人”；tourist意为“游客”。根据下文内容可知，此处是医院，“我”想着圣诞节应该不会再有病人了。
答案 B
